Here's what you need to know: Check product descriptions for details, choose your shipping option during checkout, orders are processed within 1-3 business days, track your shipment using the provided tracking number, delivery times range from 3-7 business days for domestic orders and 7-21 business days for international orders, and contact our customer support team for assistance. We're here to make your shopping experience easy and enjoyable!

After successfully placing your order on our Shopify website, you will receive an order confirmation email. This email serves as a confirmation that your order has been placed successfully. It will typically include details such as your order number, the items you purchased, the billing and shipping address, and the total amount paid. If you do not receive the confirmation email, we recommend checking your spam or junk folder. Additionally, you can log in to your account on our website to view your order history and verify the status of your recent order. If you have any further questions or concerns, our customer support team is always available to assist you.

To check the status of your order, simply log in to your account on our website. Once logged in, navigate to the "Order History" or "My Orders" section. There, you will find a list of your recent orders, including their current status. The status may indicate whether the order is "Processing," "Shipped," or "Delivered." Additionally, you may receive email notifications with updates on your order's progress, including tracking information if applicable. If you have any specific questions about your order or need further assistance, feel free to contact our customer support team, and they will be happy to help you.

Yes, you can cancel your order, but it's important to do so as soon as possible. To cancel your order, please contact our customer support team with your order details. They will assist you in canceling the order if it has not already been processed or shipped. Keep in mind that once the order has been shipped, it cannot be canceled, and you may need to initiate a return or exchange process instead. We recommend reaching out to our customer support team promptly to discuss your specific situation and they will guide you through the cancellation process or provide alternative solutions.

Yes, we allow exchanges, but only in the case of a faulty product. Due to the intimate and personal nature of our items, we prioritize customer health and safety. If you receive a faulty product, please contact our customer support team with photo evidence clearly showing the issue. They will guide you through the exchange process. Please note that exchanges are subject to product availability. Our team will work with you to resolve the issue and ensure your satisfaction. For non-faulty items, we recommend referring to our return policy for available options. Your happiness and wellbeing are important to us, and we strive to provide excellent customer service.

Shipping is free within the USA and subject to shipping charges outside of the US.